Service Level Expectations

100% Customer Satisfaction

On Arrival strives to provide 100% client satisfaction, through our sustained support network, even after the contract has been concluded.

Our Customer Satisfaction questionnaires ensure continual review of our services and on-going process improvements.

100% Availability

Our Client Services Director is easily accessible, including weekends for any urgent assistance.

100% Provision of On-Going Support

On Arrival's consultants are either migrants from overseas or have moved within NZ, hence with their own first hand experiences they ensure that our clients are fully self sufficient before they conclude their services.

Thereafter they ensure continued support through networking opportunities and integration into the community.

100% Commitment to Budget

The quick turnaround time for fulfilling requests ensures that our services are provided within the allocated budget unless there are unusual circumstances.