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36B Te Aute Road, Havelock North
Hastings, 4130, New Zealand
+64 6 877 5447
New Zealand Relocation and Resettlement Specialists
General
Fully Comprehensive Packages
On Arrival researches the needs of families migrating to New Zealand, and combines this with our own experiences to develop a comprehensive package of services to address all aspects of the re-settlement process – ensuring that the specific needs of each of our clients are met.
We recognise that everyone’s circumstances are unique, so our services are flexible, and we work with our clients to deliver a program that is suitably tailored.
What makes our Business and Services different?
On Arrival specialises in comprehensive family support services from our clients’ initial orientation or ‘look see’ visit through to full resettlement in the new city, community, and home. Our services continue with on-going community integration, social and networking support.
Recognising our Clients' commitment to providing a positive working environment for their new employees, On Arrival’s resettlement services are designed to complement this approach by attending to the needs of the employees’ families.
On Arrival Points of Difference
On Arrival’s holistic approach to our client needs means we focus on the resettlement requirements of the whole family, to ensure each family member’s individual requirements are addressed.
Our program is focused on understanding each family’s unique requirements.
Understanding the need for families to access new support networks, On Arrival continues to assist our ‘On Arrival families’ long after they have moved into their new accommodation.
This approach enables our Client’s new employee to concentrate on his / her work requirements, knowing that his / her family needs are being fully addressed.
This is designed to alleviate the considerable stress faced by re-locating employees, and allows them to fully integrate into their new home and school environment, and begin to establish their own community support networks.
Service Package Description
On Arrival offers three fixed price, pre-defined packages for Individuals, Couples, and Families, that cover the full range of our resettlement support for:
Pre-Arrival
Through conversations with you, and by asking you to complete our simple Accommodation and Lifestyle Needs Questionnaires, we profile aspects of your lifestyle, housing, educational, recreational, and individual requirements and expectations. This enables us to conduct a preliminary search for localities, to meet your requirements and budget guidelines.
The results of our Pre-Arrival searches are communicated to you well in advance of your departure, and through follow up discussions we refine these to ensure that when you arrive we are taking you to locations that fit with your needs and expectations.
On Arrival
We'll pick you up from the airport, ensure that you get settled into your temporary accommodation, supply a food hamper for your arrival, and then let you get rested from your journey.
The following day we’ll take you on a half day orientation tour of your new city, and include a stop for lunch at one of our many wonderful restaurants.
We also provide you with a detailed Information Pack about your new location and its surrounding regions.
Home Finding Service
On the basis of our preliminary searches in the Pre-Arrival phase we refine our home finding criteria and organise several properties for your inspection. We then organise a location and property inspection schedule, accompany you to view and inspect the selected properties, and once we have found you the right home, we’ll be there to assist you with all the required documentation, connection of utilities, and to help you get settled in.
Education Information
We provide you with information on the schools, day-care facilities and educational institutions in your new community, and arrange appointments to meet with registrars and/or principals and assist you with school enrolments.
Additionally, we will assist you to obtain any necessary school uniform and supply requirements.
Community Orientation
We will take you on an orientation tour of your new community and will provide you with detailed guides on local amenities, schools, council services, hospitals, medical and dental care, local shopping areas, public transport services, children’s playgroups, maternity services, and recreation facilities.
Spouse/Family Support
We can identify the job search needs for your spouse/partner and assist you in identifying potential opportunities through our professional placement partners.
We support partners during this time by providing a “Spouse orientation tour” of your new home region, introducing you to networking groups and social activity groups. We will also identify local community groups, children’s playgroups and activities, and local sporting associations.
Additionally, we will provide you with shopping assistance and help with service provision such as house cleaning, gardening, child care, and catering services.
On Arrival New Zealand Club
Our new and exciting social group offers you a wide range of entertainment, lifestyle and networking benefits. Meet others who have adopted New Zealand as their home and share your experiences.
On-Going
We continue to act as an information, support and referral service for all our clients by staying in touch with you to establish community networks and host social functions.
Partner Services
Through our range of “Partner Services” we can also assist you with:
- Visa Application and Processing Services.
- Shipment of furniture and pets.
- Long and short term furniture and appliance rental,
- Car rental or purchase requirements,
- Financial Planning and Foreign Currency Exchange.
- Mortgage Brokerage Services.
- UK Pension Funds Transfer.
- Property and other Investment opportunities.
- Job Search Services.
- Information on Life in New Zealand.
Pre-Arrival Support Services
On Arrival researches the needs of families migrating to New Zealand, and combines this with our own experiences to develop a comprehensive package of services to address all aspects of the re-settlement process – ensuring that the specific needs of each of our clients are met. We recognise that everyone’s circumstances are unique, so our services are flexible, and we work with our clients to deliver a program that is suitably tailored.
Preview Orientation Tour
Where our clients are making a preview visit, prior to confirming their move to New Zealand, On Arrival’s standard programme is to take you on an orientation tour of the city, communities, and special points of interest, to show off its key attractions, including enjoying lunch in a local restaurant.
This gives us an opportunity to hone in on the areas that most interest you from a lifestyle perspective, from which we further tailor our services to focus on specific communities for the home and school search services for your resettlement.
Transport Services
On Arrival liaises with The Moving Company, New Zealand Van Lines, and Wridgways for our clients moving from the UK, South Africa, United States, and Australia and are happy to work with whatever furniture and pet transfer service your company selects.
Alliance Partner Services
On Arrival has a number of alliance partner services which can be made available to our clients pre and post arrival, to provide them support in:
- Immigration and Visa Services
- Setting up Bank Accounts
- International Funds Transfer
- Applying for an IRD Number
- Pre-approval of Mortgage Financing options
- Obtaining Insurance for Health, Life, Home & Contents, and Cars.
- Driver training and Converting to a New Zealand Driver’s License.
- Purchasing a Car.
- Purchasing Household goods and services.
- Earthquake Safety Instruction and acquiring Emergency Kits.
- Pre-Arrival Information Services
Personal Relocation Questionnaires
On Arrival currently uses both a Lifestyle Needs and Accommodation Needs questionnaire that we ask to our incoming families to complete which allows us to identify your individual needs and permit us to address your specific re-settlement requirements. You can complete these documents on-line and your Personal Resettlement Consultant will telephone you discuss your details and answer any queries you may have.
Location Information Pack
On Arrival traditionally sends soft copy information to our clients prior to their departure to New Zealand, and supplements this on their arrival with documentation, brochures, information booklets, special information requirements and other publications pertinent to your specific needs and interests.
This Information Pack also includes:
- A Wise’s map of the city
- Public transportation schedules
- Local Council information
- A comprehensive shopping guide
- Medical and dental locations and information
- Restaurant and entertainment venues
- Locations of churches and religious centres
- Details of sporting clubs and facilities
- Details specific to your interests that we have become aware of over our discussions with them
- A copy of any local real estate magazines, the Car Dealer magazine, and other community newspapers are also be included.
Pre-Departure Services Checklist.
On Arrival has developed a Moving Checklist intended to provide a guideline for “Things to Do” and areas to consider and/or follow through on to assist the transferee in addressing some of the many tasks they will have to consider in getting their family prepared for their departure, and in getting ready to re-settle in their new home.
Telephone and E-Mail Support
On Arrival has a policy of telephoning our clients on a weekly basis, to answer any queries they may have, and also to e-mail them with details of potential properties that fit within their Lifestyle and Budget Guidelines to assist in establishing their expectation levels for their arrival in New Zealand.
Immigration Assistance
On Arrival uses the services of Fragomen Global Immigration Services to provide information, guidance and assistance to our clients on immigration matters for the international movement and relocation of employees and new hires to and between countries worldwide.
Fragomen’s solutions-driven practice offers a complete range of immigration services covering:
Preparation and submission of applications for New Zealand including:
- Work visas
- Short term business travel advice
- Permanent residence applications
- Family category applications
- New Zealand citizenship advice and applications
- Local immigration program development and management
- Corporate applications such as accreditation with Immigration New Zealand
- Immigration compliance advice and guidance - assessment of activities to be undertaken and determination of appropriate visa category
- Auditing and tracking visa and permit expiry dates and planning renewal applications
- Obtaining business visas and entry clearance visas from foreign Embassies and Consulates in New Zealand for outbound personnel
- Preparation and submission of applications for new or replacement passports with Embassies and Consulates in New Zealand
- US and UK immigration services (in conjunction with qualified professionals based in our Australian practice)
They have extensive global and regional program management experience, and effective case management systems to provide a seamless service.
Temporary Accommodation Booking
On Arrival will co-ordinate all bookings for short-term motel/hotel/serviced apartment style accommodation in accordance with your needs and your company’s Relocation Policy.
Service Level Expectations
100% Customer Satisfaction
On Arrival strives to provide 100% client satisfaction, through our sustained support network, even after the contract has been concluded.
Our Customer Satisfaction questionnaires ensure continual review of our services and on-going process improvements.
100% Availability
Our Client Services Director is easily accessible, including weekends for any urgent assistance.
100% Provision of On-Going Support
On Arrival's consultants are either migrants from overseas or have moved within NZ, hence with their own first hand experiences they ensure that our clients are fully self sufficient before they conclude their services.
Thereafter they ensure continued support through networking opportunities and integration into the community.
100% Commitment to Budget
The quick turnaround time for fulfilling requests ensures that our services are provided within the allocated budget unless there are unusual circumstances.
News & Awards
In recognition of the quality of our client service and of our internal processes, training, support infrastructure, and on-going commitment to improving the lifestyle of our resettlement clients through our personal and professional contributions, On Arrival has been judged in the Regional Chamber of Commerce Business Excellence Awards competitions, and was successful in each year we participated:
- Finalist - Best Professional Services, in 2013
- Highly Commended - Best Professional Services 2013
- Winner - Best Professional Services Company, in 2010
- Winner - Best Professional Business, in 2003
- Finalist - Best Vibrant Business, in 2005
Article from local media, Dec 2009:
On Arrival - Voted Best Professional Business 2003/2004
The Porirua City Business Awards are held every two years to recognise outstanding businesses that reside in and contribute positively to Wellington's Porirua City region. The gala event was hosted by Business Porirua on October 16th.
Against five finalists, On Arrival took top honours in the "Best Professional Business" category. The judges were extremely impressed with On Arrival's relocation services, and the team's ability to make such a positive contribution to people settling in New Zealand.
Don and Eve Casagranda - directors of On Arrival New Zealand - were ecstatic about their win.
"We pride ourselves on our ability to go that extra mile for each of the individuals and families that we relocate. Whether you're a new immigrant or transferring within New Zealand, moving can be a stressful experience. To be recognised for the outstanding service we provide is a tremendous compliment to us and our team of consultants" says Don.
Company Culture
Organisational Values
On Arrival Vision
We make a positive difference to people getting settled in a new city, by delivering incredible customer service and support to meet their needs.
We have an outstanding team that is happy, are recognised as the best there is in resettlement, and are rewarded for their success, in making us the “Must Use” company in international resettlement.
On Arrival Culture
It’s about helping people to be happy and settled in a new city. We recognise the stress associated with leaving your family, friends and lifestyle behind and in trying to re-establish yourself in a new a new city and we are committed to making that transition as easy as possible and becoming a friend you can count on.
It’s about happiness, and being passionate about our services. On Arrival believes in building an excellent team of resettlement consultants who all share the passion, and in providing them with support and recognition to successfully fill our clients’ needs.
It’s about being the best there is in resettlement. Our reputation with our customers, resettled families, and our staff as being ethical, honest, trustworthy, and professional is paramount to our ongoing success.
It’s about being the best family business. We believe On Arrival’s business is one of a growing family, as new consultants join our family and they in turn welcome new migrants, our family grows. We share our friendship and support and continually seek one another’s input on ways to inspire one another and build better client relationships.
It’s about being fairly rewarded for the services we provide. On Arrival continually strives to deliver “over and above” our clients’ expectations by ensuring that their smallest needs are addressed in every detail, and as such they have a happy and rewarding experience, and in turn, our consultants are recognised and rewarded for their success.
