FAQs

Do you help individuals?

We provide Fully Comprehensive Resettlement Packages, or Customised Services for Individuals, Couples, and Families. Check out Our Services.

Do you help companies?

We provide services to New Zealand and international corporations across many sectors including banking, construction, oil and gas, electricity, engineering, medical, and retail.

What do you recommend we do before we move?

Please refer to our Moving Checklist.

Do you offer partner services?

Through our range of “Partner Services” we can also assist you with:

• Visa Application and Processing Services.

• Shipment of furniture and pets.

• Long and short term furniture and appliance rental,

• Car rental or purchase requirements,

• Mortgage Brokerage Services.

• Information on Life in New Zealand.

Do you help International Students?

International students must have a student permit to study in a New Zealand school for three months or longer. On Arrival has assisted in settling many children into the NZ education system. Please Contact Us.

What do you recommend for schooling?

While most students in New Zealand attend state-funded schools, parents or caregivers and students have the choice of a number of schooling options. For a comprehensive breakdown please Contact Us.

What happens if I bring pets into New Zealand?

If you have pets, be sure the airline you select is currently accepting animals as cargo Some airlines have been known to stop accepting them for certain periods of time. For further information about bringing your pets into New Zealand, please Contact Us.

Do I need to have good English in New Zealand?

The need for excellent English was emphasised by changes to New Zealand’s immigration policy. For more information, please visit the NZ Government Immigration website.

What are your service level expectations?

• 100% Customer Satisfaction - On Arrival strives to provide 100% client satisfaction, through our sustained support network, even after the contract has been concluded.

• 100% Availability - Our Client Services Director is easily accessible, including weekends for any urgent assistance.

• 100% Provision of On-Going Support -On Arrival's consultants are either migrants from overseas or have moved within NZ, hence with their own first-hand experiences they ensure that our clients are fully self-sufficient before they conclude their services. Thereafter, they ensure continued support through networking opportunities and integration into the community.

• 100% Commitment to Budget -The quick turnaround time for fulfilling requests ensures that our services are provided within the allocated budget unless there are unusual circumstances.

Do you provide quotes?

We are happy to discuss your personal needs and provide a quotation to meet your requirements. Please Contact Us.

My question hasn’t been answered?

Please Contact Us.